Self-service support for launch buyersOpen account center
MDMatch Day KitsCountry colors. Watch parties. Fan gear.

Customer support

Fast answers for order tracking, returns, exchanges, and product issues.

A self-service support page modeled on mature sports retail help centers, tuned for event-window products and international fan buyers.

Find an order

Track or start a return with your order email.

Track order Shipping status, carrier updates, and delivery estimates. Start return Check eligibility and prepare a return request. Report issue Wrong item, damaged item, missing items, or delivery problem. Bulk help Quotes for bars, schools, restaurants, and event groups.

Returns and exchanges

Launch return policy draft

1Request

Open an order in account center and choose the item to return or exchange.

2Review

Items should be unused, unwashed, and returned with original packaging when possible.

3Ship

Use the generated label or ship with a tracked carrier. Keep the tracking number until processed.

4Refund

Refunds are drafted to post after the warehouse receives and approves the item.

  • Suggested window:
    30 days after delivery for standard accessories. For event-season clearance or final sale items, show final-sale messaging before checkout.
  • Not returnable:
    Used party supplies, customized items, final-sale items, hygiene-sensitive wearables once opened, and items damaged after delivery.
  • Damaged or wrong item:
    Ask customers to report within 7 days of delivery with photos of the item, package label, and packing slip.

Issue routing

Common support topics

Where is my refund?

Show return received date, inspection status, refund method, and expected posting window.

Can I cancel?

Allow cancellation before fulfillment. Once packed, route to return instructions.

Package says delivered.

Ask customer to check carrier photo, building mailroom, neighbors, and contact support after 24 hours.

Need before match day.

Surface shipping cutoffs, express options, and “ready-to-ship” product filters.